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中国零售:重新定义双十一成功标准零售商应当以客户忠诚度为重点,才能在全球最大的购物节期间(以及前后)实现增长平衡。作者:杨大坤(JamesYang)、郑硕怀(JonathanCheng)、MelanieSanders净推荐值®、NPS®、NP...
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